Set your availability

Availability schedules set the hours you work. Offer settings decide how clients can book within those hours, such as how much notice they give and how many sessions fit in a day. Keep one schedule for your usual hours, or create separate schedules for offers that need different booking windows.

Open Availability to review the schedules attached to your offers.

Create an availability schedule

1. Select Add availability.
2. Enter an Availability name that helps you recognize where the schedule belongs, such as Working hours or Evening sessions.
3. Choose the Timezone in which you are setting the hours. This keeps the schedule anchored to your local working time while clients view available times in their own timezone.
4. Turn on each day you accept bookings, then choose its start and end time. Select Add beside a time range when you need a second block on the same day, such as morning and evening hours.
5. Save the schedule. Its card under Your availability shows the enabled days, hours, and timezone so you can check the result without reopening it.

When you create or edit an offer, select this schedule under Availability. One schedule can be used by more than one offer.

Edit an existing schedule

Select a card under Your availability to change its Availability name, Timezone, or working hours. Save the update, then check the card to confirm it shows the intended hours and timezone.

Changes apply to offers that use the schedule, so review those offers before removing hours clients may expect to book.

Choose the default schedule

The schedule marked Default is selected automatically when you start a new offer. To use a different one, select the (⋮) button on its card and choose Set default.

The Default badge moves to that schedule. You can still choose any other availability from the offer editor.

Duplicate or delete a schedule

Select the (⋮) button on a schedule card when you want to reuse or remove it.

• Duplicate creates a copy and opens it for editing. Give the copy a recognizable name and adjust its hours before saving it.
• Delete removes the schedule from all session types and cannot be undone. The default schedule cannot be deleted; set another schedule as the default first if you need to remove it.

Connect Google Calendar

An availability schedule defines when you normally work. Google Calendar lets Pineway remove times that are already occupied by your events.

1. Open Calendar settings, then select Connect Calendar or Connect beside Google calendar.
2. Complete the Google connection. Once connected, your Google account and calendars appear on the page.
3. Under Add sessions to calendar, choose the calendar that should receive new booked sessions.
4. Under Check for conflict, turn on every calendar Pineway should check before showing a time as available. A busy event in an enabled calendar blocks that time from booking.

Your calendar choices save as you change them. Return to Calendar settings to check which calendar receives new sessions and which calendars are enabled for conflict checks.

Require advance notice for bookings

Minimum notice gives you time to prepare before a client books. It belongs to each offer, so two offers using the same availability schedule can require different amounts of notice.

1. Open Offers, select the offer, then open Offer settings.
2. Under Minimum notice, set Clients must book at least to the amount you need and choose Minutes, Hours, or Days.
3. Save the settings, then check the offer’s booking page. Times inside the notice period are unavailable even when they fall within your working hours.

New offers default to 2 hours. Use 0 when you do not need advance notice. The maximum is 365 days, or its equivalent in hours or minutes.

The cutoff moves with the current time. With 2 hours of notice, a client booking at 10:00 cannot choose a session before 12:00. A day means 24 hours from now, rather than the start of the next calendar day. Working hours, calendar conflicts, session buffers, and start times still determine which times at or after the cutoff are available.

Changing an offer’s notice applies to new purchases. Clients who already bought the offer keep the scheduling settings it had at the time, including its notice, for the sessions they still have to book.

Minimum notice also applies when a client reschedules. You can reschedule a client’s booking inside that notice period yourself. See Manage client bookings.

Keep time between sessions

A buffer keeps a gap before and after booked sessions so a client cannot book the slot that would sit back-to-back with one you already have.

Open the offer and select Offer settings. Under Buffer between sessions, choose how much time to keep Before session and After session, then save. None leaves sessions able to start as soon as the previous one ends.

The buffer applies to Pineway bookings and to busy events in calendars you check for conflicts. A 15-minute buffer before and after a 5:30–6:00 session hides 5:15–5:30 and 6:00–6:15 from the booking page.

Choose how often sessions can start

The booking page lists start times at a fixed increment, separate from the buffer. 30 minutes is the default.

Open the offer and select Offer settings. Under Start times, choose Sessions can start every and select 5, 10, 15, 30, or 60 minutes, then save. Use 5 or 10 minutes when your buffer is 5 or 10 minutes so those in-between times can appear.

Limit how many sessions clients can book in a day

Turn on Booking limits in Offer settings and set Booking per day to cap how many sessions of this offer clients can book on one day. Once a day reaches the limit, its remaining times disappear from the booking page, so one offer can’t fill your whole day. Save the settings, then check the booking page for a day that has reached the limit; it should have no remaining times for that offer. Turn Booking limits off to remove the daily cap.